REMEMBER THE 5 MINUTE RULE APPLIES TO ALL CLOSING ITEMS. PLEASE READ BELOW FOR MORE DETAILS!!!
Welcome to the kootenayauction.net Help Desk. In this help section you can find answers to frequently asked questions. If you have a question that is not addressed here, please email us at firstname.lastname@example.org. BY ENTERING THIS AUCTION YOU ARE CONFIRMING THAT YOU WANT TO BE SENT A WELCOME BACK EMAIL TO BID IN THE FALL2019 AUCTION! EMAIL WILL BE SENT ONE TIME TO THE ADDRESS ON FILE TO WELCOME YOU BACK. NO SUBSEQUENT EMAILS WILL BE SENT. WE DO NOT RETAIN OUR DATABASE FROM AUCTION TO AUCTION. You must re-register for each new auction!
PLEASE NOTE THE DRIVE AND B104 RADIO AND JIM PATTISON BROADCAST GROUP WILL ONLY CONSIDER ANY POTENTIAL REFUNDS OF PURCHASED ITEMS WITHIN SIX MONTHS OF THE CLOSE OF THE MOST RECENT AUCTION! PLEASE REDEEM AND USE YOUR GIFT CERTIFICATES AS SOON AS POSSIBLE.
The Master List:
In the event of any discrepancy kootenayauction.net’s Master List shall prevail. Winning bidders will be notified by e-mail at the close of each auction item; any errors or omissions in the winners' postings are subject to the final winning bidders' Master List.
How do I get started?
In order to bid on an item, you must register first. You must be 19 years or older to bid.
Register early! Don't leave your registration to the last moments of the auction as you may be disappointed; the system requires enough time receive your registration and validate your e-mail address and confirmation before you can bid.
Click on the "Register" button, and enter your personal information. If you do not properly enter valid personal information your account and bids will be deleted.
Please fill in all required fields. (A credit card is not required to register.)
You must have a valid e-mail address, as we will email you a registration letter, which you will have to open and click on the link enclosed to activate your account.
If two people in the same household both want to bid separately on auction items, they must register separately with two different e-mail addresses. Each person can register only once with the same email address. You cannot register twice (different usernames) using the same e-mail address.
Once you have registered and received the registration letter to activate your account, you can begin bidding.
How do I find items that I might like to bid on?
There are two methods to find items. You can browse through the auction categories to see if there are any items of interest to you, or you can enter a keyword in the "Search" section on the site.
How do I bid?
Click on the item of interest and follow the directions on the screen. Please note that by placing a bid you are making a contract between you and the seller. Once you place a bid, you cannot retract it. It may be illegal to win an auction item and not purchase the item.
Can I retract a bid once it has been placed?
No, please bid carefully. You cannot retract a bid once it is placed.
You are responsible for each bid you place on each item so please bid carefully. In the event a bid is placed above the value of any item, an error message will be displayed and you will not be able to place a bid over the value of the item. Please double check all bids before confirming them.
What is the Five Minute Rule?
Items in the auction will remain open until bidding has stopped for five minutes, even after the items' time has expired. Remember to keep refreshing your page if you are watching items closing. If no one bids five minutes before closing, the item will then automatically close.
My Watch List
You can create a list of items you would like to buy or are interested in. All the items in the auction have a link to the "My Watch List". As you are browsing, you can add the items you are interested in to your watch list. This makes it easier to track your favorite items.
What if I am the successful bidder on an item?
If you are the high bidder when the auction closes you will receive a notification by e-mail. Items will be available for pick-up at Broadcast Center on Monday April 15th 2019. You must pick up your item before Friday May 10th 2019 . If you would prefer to pick up your item at our Fernie office, please make payment and pick up arrangements by calling us at 1-800-667-3868. If you are the winning bidder you will receive an email with instructions on how to proceed. *Please do not try to pick up items before Monday April 15th 2019.*
VISA, MasterCard, debit cards and money orders are accepted. No cheques.
Visit our office at 2nd floor, 19 – 9th Ave. S., Cranbrook, BC for payment.
Office hours: 8:30am - 5:00pm Monday to Friday.
VISA, MasterCard, and money orders are accepted. No cheques or debit cards in Fernie.
Visit our office at 512 – 2nd Ave., Fernie, BC for payment.
Office hours: 8:30am - 5:00pm Monday to Friday.
Please make sure you have contacted us at 1-800-667-3868 in advance to arrange to pick up your item at our Fernie office.
What do I do once my payment has been processed?
Once you have paid for your item, most items will be available for pick up at our Cranbrook or Fernie offices. In the case of larger items you will receive a Proof of Purchase Certificate (by pick up or by mail).You will need to take your Proof of Purchase Certificate with you to pick up your item from the sponsor business. If you require shipping or delivery: These arrangements must be made with the sponsor business. Any shipping or freight charges are the responsibility of the bidder.
The Jim Pattison Broadcast Group operating kootenayauction.net and CHDR – FM, CHBZ – FM, CJDR – FM, CFBZ –FM is not responsible for the contractual agreement between the seller and the buyer based on the terms and conditions outlined in kootenayauction.net
How long are gift certificates valid?
Gift certificates from the auction are valid a minimum of 2-6 months following the close of the current auction. All gift certificates have no cash value. If an item has specific restrictions regarding dates like a selected weekend only, the item write up will clearly state that.
Do any charges get added to our auction bid if we win?
As per Federal and Provincial Tax laws, all applicable taxes will be applied the same way they would apply if you were to purchase the item directly from the supplying business.
When does the auction close?
The items will close according to various categories over the course of five days. April 8th 2019 to April 12th 2019! Check each category to determine the closing day and time. Note: All closing items are subject to the Five Minute Rule.
Do you want to know what I think about the auction?
Definitely, if you have any comments or suggestions for our next auction, please contact us via e-mail: email@example.com or use the feedback form.
If you are not receiving e-mails then please check in the Hotmail Junk Folder or respected server junk mail folder.
The Jim Pattison Broadcast Group operating kootenayauction.net and CHDR – FM, CHBZ – FM, CJDR – FM, CFBZ –FM and its suppliers cannot be responsible for any Internet access outages or computer issues for auction registrants. For technical support consult your Internet access provider or computer service technician.