Welcome to the kootenayauction.net Help Desk. In this help section you can find answers to frequently asked questions.
If you have a question that is not addressed here, please email us at firstname.lastname@example.org.
We do not retain our database from previous auctions. You must re-register for each new auction!
The Drive and B104 Radio (Jim Pattison Broadcast Group) will only consider potential refunds within 6 months of the close of this auction. Please redeem your gift certificates as soon as possible.
How do I get started?
In order to bid on an item, you must register first. You must be 19 years or older to bid.
Register early! Don't leave your registration to the last moments of the auction as you may be disappointed; the system requires enough time to receive your registration and validate your e-mail address and confirmation before you can bid.
Click on the "Register" button and enter your personal information.
Please fill in all required fields. (A credit card is not required to register.)
You must have a valid e-mail address, as we will email you a registration letter, which you will have to open and click on the link enclosed to activate your account.
If two people in the same household both want to bid separately on auction items, they must register separately with two different e-mail addresses. Each person can register only once with the same email address. You cannot register twice (different usernames) using the same e-mail address.
Once you have registered and received the registration letter to activate your account, you can begin bidding.
How do I find items that I might like to bid on?
There are two methods to find items. You can browse through the auction categories to see if there are any items of interest to you, or you can enter a keyword in the "Search" section on the site.
How do I bid?
Click on the item of interest and follow the directions on the screen. Please note that by placing a bid you are making a contract between you and the seller (Jim Pattison Broadcast Group). Once you place a bid, you cannot retract it. It may be illegal to win an auction item and not purchase the item.
Can I retract a bid once it has been placed?
No, please bid carefully. You cannot retract a bid once it is placed. Please note that by placing a bid you are making a contract between you and the seller (Jim Pattison Broadcast Group). It may be illegal to win an auction and not purchase the item.
What is the Five-Minute Rule?
Items in the auction will remain open until bidding has stopped for five minutes, even if time has expired on the item. Remember to keep refreshing the web page if you are bidding on an item, even if it has passed its expiry time. If you do not refresh the page, you may not see that a new bid has replaced yours. Items will close only after no bids have been received for five minutes after time has expired on the item.
The Master List:
In the event of any discrepancy kootenayauction.net’s Master List shall prevail. Winning bidders will be notified by e-mail at the close of each auction item; any errors or omissions in the winners' postings are subject to the final winning bidders' Master List.
My Watch List
You can create a list of items you would like to buy or are interested in. All the items in the auction have a link to the "My Watch List". As you are browsing, you can add the items you are interested in to your watch list. This makes it easier to track your favorite items.
What if I am the successful bidder on an item?
If you are the high bidder when the auction closes you will receive a notification by e-mail. Items will be available for pick-up at Broadcast Center on Monday, November 18, 2019. You must pick up your item before Friday, December 13, 2019. If you would prefer to pick up your item at our Fernie office, please make payment and pick up arrangements by calling us at 1-800-667-3868. *Winning Items cannot be picked up before Monday, November 18th*
VISA, MasterCard, debit cards and money orders are accepted. No cheques.
Visit our office at 2nd floor, 19 – 9th Avenue South, Cranbrook, BC for payment.
Office hours: 8:30am - 5:00pm Monday to Friday.
VISA, MasterCard, and money orders are accepted. No cheques or debit cards.
Visit our office at 512 – 2nd Avenue, Fernie, BC for payment.
Office hours: 8:30am - 5:00pm Monday to Friday.
Please make sure you have contacted us at 1-800-667-3868 in advance to arrange to pick up your item at our Fernie office.
What do I do once my payment has been processed?
Once you have paid for your item, most items will be available for pick up at our Cranbrook or Fernie offices. In the case of some items you will receive a Proof of Purchase Certificate (by pick up or by mail). You will need to take your Proof of Purchase Certificate with you to pick up your item from the sponsor business. If you require shipping or delivery: These arrangements must be made with the sponsor business. Any shipping or freight charges are the responsibility of the bidder.
The Jim Pattison Broadcast Group operating kootenayauction.net and CHDR–FM, CHBZ–FM, CJDR FM, CFBZ–FM is not responsible for the contractual agreement between the seller and the buyer based on the terms and conditions outlined in kootenayauction.net
Do any charges get added to our auction bid if we win?
As per Federal and Provincial Tax laws, all applicable taxes will be applied the same way they would apply if you were to purchase the item directly from the supplying business.
When does the auction close?
The items will close according to various categories over the course of five days: November 10, 11, 12, 13 and 14th, 2019 starting at 5:00 pm. Check each item to determine its specific closing day and time. Note: All closing items are subject to the Five-Minute Rule.
Do you want to know what I think about the auction?
Definitely, if you have any comments or suggestions for our next auction, please contact us via e-mail: email@example.com or use the feedback form.
If you are not receiving e-mails, then please check in the Hotmail Junk Folder or respected server junk mail folder.
The Jim Pattison Broadcast Group operating kootenayauction.net and CHDR–FM, CHBZ–FM, CJDR–FM, CFBZ–FM and its suppliers cannot be responsible for any Internet access outages or computer issues for auction registrants. For technical support consult your Internet access provider or computer service technician.